Privacy Policy – Calientabella

At Calientabella, we attach great importance to our customers’ privacy and we protect it. This policy explains how we collect, use and protect personal information when you visit our website and make a purchase.

1. Information we collect

Contact details: name, email address, telephone number, delivery and billing addresses.

Payment details: processed securely by external payment service providers (we do not store any credit card information).

Browsing information: cookies, IP address, device type, pages viewed.

2. Use of information

- To process and dispatch orders.

- To manage returns and customer service.

- To offer promotions, discounts and new products (only if the customer gives their consent).

• To improve the user experience on our website.

3. Data protection

We implement technical and organisational security measures to protect your personal data against unauthorised access, loss or alteration.

4. Data sharing

We do not sell or rent out your personal information. We only share data with:

Payment service providers.

Logistics and transport companies to facilitate delivery.

Advertising platforms (e.g. TikTok, Meta, Google) exclusively for marketing purposes.

 

5. User rights

In accordance with Spanish and European legislation (GDPR), you have the right to:

Access, rectify or erase your data.

Object to the processing of your data.

Request data portability.

You may exercise these rights by writing to us at: calientabella@gmail.com

6. Cookies

Our website uses cookies to improve the shopping experience. You can configure your browser to block or delete them at any time.